tag:blogger.com,1999:blog-16421782.post7364469748717964868..comments2023-04-12T12:47:42.615+03:00Comments on AnTyx: Customer Service Winantyxhttp://www.blogger.com/profile/06567309109757565293noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-16421782.post-6419474079312478122011-01-29T10:10:04.285+02:002011-01-29T10:10:04.285+02:00I remember going to Finland as a kid and being ama...I remember going to Finland as a kid and being amazed that every cashier says hi. I tend to agree with Temesta that we are still transitioning into decent customer service. We simply don't know what we are missing, because we've never had it. That's why you tend to be positively surprised every time you actually get good service.<br /><br />Ideally, over time, competition will favor dr.dnahttps://www.blogger.com/profile/13984081536850337662noreply@blogger.comtag:blogger.com,1999:blog-16421782.post-49794398765760296892011-01-28T15:07:24.412+02:002011-01-28T15:07:24.412+02:00"Most people working in customer service toda..."Most people working in customer service today were not alive in Soviet times. :)"<br /><br />I am aware of that but attitudes can be transferred from generation to generation, younger people can imitate the style of their parents, older superiors and older colleagues. Have you ever experienced costumer service in Poland? It's similar to Estonia. Coincidence? I think not.Temestahttps://www.blogger.com/profile/14614591949410689858noreply@blogger.comtag:blogger.com,1999:blog-16421782.post-30313555393531180362011-01-28T14:53:59.431+02:002011-01-28T14:53:59.431+02:00I guess they could be operated by some local opera...I guess they could be operated by some local operator.Alan Mendelevichhttps://www.blogger.com/profile/06346906132949059862noreply@blogger.comtag:blogger.com,1999:blog-16421782.post-70104710724595741762011-01-28T14:51:10.840+02:002011-01-28T14:51:10.840+02:00Meh. They appear to share things like loyal custom...Meh. They <i>appear</i> to share things like loyal customer programs...antyxhttps://www.blogger.com/profile/06567309109757565293noreply@blogger.comtag:blogger.com,1999:blog-16421782.post-85094330888061854072011-01-28T14:47:50.024+02:002011-01-28T14:47:50.024+02:00FYI Reserved is Polish, so is Cropp (AFAIK)FYI Reserved is Polish, so is Cropp (AFAIK)Alan Mendelevichhttps://www.blogger.com/profile/06346906132949059862noreply@blogger.comtag:blogger.com,1999:blog-16421782.post-67647064192271165042011-01-28T14:43:17.885+02:002011-01-28T14:43:17.885+02:00Most people working in customer service today were...Most people working in customer service today were not alive in Soviet times. :)<br /><br />Compared to the US, the important thing is that Estonian consumers tend not to bother being aggressive in their interaction with sales staff. I'm certainly guilty of doing most of my shopping without any eye contact, headphones in my ears, punching PINs into credit card machines. Someone should do a antyxhttps://www.blogger.com/profile/06567309109757565293noreply@blogger.comtag:blogger.com,1999:blog-16421782.post-29181133751761216022011-01-28T14:37:17.207+02:002011-01-28T14:37:17.207+02:00"Customer service is legendarily bad in Eston..."Customer service is legendarily bad in Estonia - we're a pretty laissez-faire, agressively capitalist society."<br /><br />Isn't bad costumer service a remnant from Soviet times? In my experience Costumer service in general is bad in most of the ex-communist European countries. In the US it is pretty good while its society is also laissez-faire and capitalist. As a business youTemestahttps://www.blogger.com/profile/14614591949410689858noreply@blogger.com